Need help right now?
- Email support@aliqa.app - we typically reply within 2 working days.
- Cancel or change your subscription in iOS Settings → [your name] → Subscriptions, or on Android in Google Play → Payments & subscriptions → Subscriptions.
- Delete your account from inside the app: Profile → Delete account.
The fastest way to reach us is by email at support@aliqa.app. Aliqa is a small team - we read every message and reply within 2 working days (UK office hours, Monday–Friday).
To help us help you faster, please include:
For privacy and data-protection requests (access, correction, deletion, portability) please write instead to privacy@aliqa.app - see the Privacy Policy for the full list of rights and the response timelines.
Aliqa is sold on the App Store and Google Play as an auto-renewable subscription with a 7-day free trial for first-time subscribers. Apple is the merchant of record for App Store purchases and Google is the merchant of record for Play purchases, so payment, renewal and refund handling all happen through your Apple Account or Google account rather than directly with us.
App Store refunds: open reportaproblem.apple.com, sign in with the Apple ID that bought the subscription, find the Aliqa charge, and follow Apple's prompts. Google Play refunds: open the Play Store purchase history or Google Play's refund help and follow Google's prompts. If the store asks us to confirm anything, write to support@aliqa.app and we'll respond on your behalf the same working day.
Live prices in your local currency are shown on the paywall inside the app, pulled directly from StoreKit (iOS) or Google Play Billing (Android). We have no separate Aliqa account billing system and do not store your card details.
Aliqa uses a single sign-in surface at login.aliqa.app. The app opens it automatically when you launch a fresh install or when your session expires.
From the sign-in screen tap Forgot password, enter your account email, and follow the link in the message we send. Reset links expire after 1 hour. If the email doesn't arrive within a few minutes, check your spam folder, then write to support@aliqa.app.
This isn't yet self-service. Email support@aliqa.app from the email currently on the account, tell us the new address, and we'll move you over in one working day.
Open Profile → Export. The app downloads a ZIP of your meals and scores straight away (JSON, a spreadsheet CSV, and a README). Meal photos are not inside that ZIP. To save them, open Profile → Meal Photos: share a single photo for the original, or Save all photos for the 1200px copies. File names match the photo field in the ZIP so you can join the two. The download link is valid for about an hour.
Open Profile → Delete account, re-enter your password, and confirm. Your meals, images, day scores and personal data are queued for deletion immediately; the disaster-recovery window closes after 30 days, after which the data is unrecoverable. See Privacy Policy §7 for retention details.
Important: deleting your Aliqa account does not automatically cancel your store subscription, because billing lives with Apple or Google. Please cancel separately under Settings → [your name] → Subscriptions on iPhone, or Google Play → Payments & subscriptions → Subscriptions on Android.
The vision pipeline occasionally fails on very dark, blurry, or close-up shots. Try retaking the photo with the whole plate framed and natural light. If the analysis still doesn't return after a minute or two:
Aliqa's AI is approximate - it may miscount items, miss hidden oils or sauces, or get a portion wrong. You can edit any tag, portion or item from the meal detail screen, and the day score recomputes immediately. There is no penalty for correcting the AI; in fact, it's the recommended workflow whenever a meal looks off.
Toggle reminders under Profile → Notifications. If reminders aren't appearing, also check that notifications for Aliqa are enabled in iOS Settings → Notifications → Aliqa or Android Settings → Apps → Aliqa → Notifications.
Most issues clear with a normal app restart. If the problem persists, please report it (see §6 below) - including your OS and Aliqa version helps us fix it quickly.
Aliqa is available on iPhone running iOS 17 or later and on Android (the listing on Google Play states the minimum OS). There is no iPad-specific layout and no Apple Watch app.
The full picture is in our Privacy Policy. The headline points:
Please email support@aliqa.app with the subject line Bug report or Feature request. Bugs are triaged within 2 working days; feature requests are read and considered for the roadmap, though we can't promise a timeline or specific outcome.
Aliqa relies on AWS and OpenAI behind the scenes. If the app shows a sustained "couldn't analyse meal" or "couldn't sign in" error, the cause is usually a transient outage at one of those providers. We don't run a public status page yet - if you're affected for more than 30 minutes, write to support@aliqa.app and we'll confirm whether the issue is on our side and share an estimate.
Aliqa is an educational tool for adults. It is not a medical device and does not give medical advice. If you have a health condition, an eating disorder, or an allergy, or you are pregnant, talk to a clinician before changing how you eat. See the Medical Disclaimer. Our support team cannot answer clinical questions about your diet or health.
Agile Projects Pte. Ltd. (Aliqa), 9 Raffles Place, #18-21, Republic Plaza, Singapore 048619. Email is faster.