This page is for users of Aliqa (the app on Google Play and the App Store), published by Agile Projects Pte. Ltd.. It explains how to request that your Aliqa account and associated data are deleted, what we delete, what we keep, and for how long.
How to request that your Aliqa account is deleted
- Open the Aliqa app on your phone and sign in.
- Go to Profile.
- Tap Delete account.
- Re-enter your password and confirm.
If you cannot open the app or sign in, email privacy@aliqa.app from the address on the account, with the subject line Delete my Aliqa account. Include the account email and ask us to delete the account and associated data. We will verify the request and complete deletion within 30 days.
Deleting the account is permanent after the retention windows below. If you want a copy of your meals and scores first, export it from Profile → Export before you delete (see App Support).
As soon as we process the request:
You will not be able to sign in again with that account. Creating a new Aliqa account later is a fresh start; previous meals and scores are not restored.
| Data | When it is deleted |
|---|---|
| Account details (email, password, language, timezone, preferences, badges, legal-acceptance record) | Immediately from the live service. Unrecoverable after the 30-day backup window below. |
| Meal photos you uploaded | Immediately from the live service; gone from backups after 30 days. |
| Food entries, items, tags, portions, and your corrections | Same as meal photos. |
| AI analyses, daily scores, weekly reviews, recommendations | Same as meal photos. |
| Clarification questions and answers | Immediately from the live service. |
| Push-notification tokens and device records | Immediately. |
| Data-export files and share images stored for you | Immediately from the live service. |
| Programme enrolment and programme activity (if you used The Aliqa Programme with this account) | Immediately from the live service. |
Some records are kept after account deletion because the law requires it, because a processor still holds a short safety copy, or because they are no longer personal data. None of this is used to run an Aliqa account for you.
| Data that is kept | How long |
|---|---|
| Encrypted backups of the live service (disaster recovery only; after this window the account cannot be restored) | 30 days after deletion |
| Billing and subscription records we receive from Google Play or the App Store (status, transaction identifiers, renewals, cancellations, refunds). Required for tax and accounting. We never receive your card number. | 7 years |
| A short audit record that an account was deleted (anonymised email, no meals or photos), so we can show the deletion was carried out | 2 years |
| API access logs (IP, approximate region, app/OS version; no meal photos or meal content), kept for security | 30–90 days, then they expire |
| Meal photo / description copies held by our AI sub-processor (OpenAI API) for trust-and-safety review. They do not train models on this API content. | Up to 30 days on OpenAI's systems, then deleted there |
| Fully anonymised, aggregated statistics that cannot identify you, used to improve the service | May be kept indefinitely |
We do not sell your personal data. We do not keep your meal photos or scores to train any AI model. Google and Apple keep their own copies of Play / App Store billing under their policies; we cannot delete those store records for you.
The full retention schedule is in the Privacy Policy §5.
Google Play (and the App Store) bill the subscription, not Aliqa. Deleting your Aliqa account does not stop Google or Apple charging you.
To cancel the Aliqa subscription on Android:
You keep access until the end of the period you have already paid for. For refunds, use Google Play's refund help. On iPhone, cancel under Settings → [your name] → Subscriptions.
Deletion and other privacy requests: privacy@aliqa.app. General support: support@aliqa.app. Postal: Agile Projects Pte. Ltd. (Aliqa), 9 Raffles Place, #18-21, Republic Plaza, Singapore 048619. If you are in the United Kingdom, you may also write to our UK representative, Agile Projects Ltd, Langley House, 53 Theobald Street, Borehamwood, England, WD6 4RT, United Kingdom.
We typically reply within 2 working days. Privacy requests are completed within 30 days. See the Privacy Policy for your other data-protection rights.